Master Playbook Website Policies
Master Playbook Website Policies
This document contains the core legal and operational policies for the Master Playbook website. It includes the Privacy Policy, Refund Policy, and Terms of Service, designed to be clear and legally precise.
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Privacy Policy
Last Updated: September 16, 2025
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This Privacy Policy explains how Master Playbook collects, uses, and protects your personal information when you use our website, https://www.master-playbook.com, and purchase our downloadable e-books. It describes the data we collect, why we collect it, and the rights you have over your information. We aim to be transparent and clear about our practices.
Table of Contents
1. Who We Are and How to Contact Us
4. Cookies and Similar Technologies
6. Email Marketing and Newsletters
7. Data Sharing and Processors
8. International Data Transfers
1. Who We Are and How to Contact Us
Master Playbook is the company operating the website https://www.master-playbook.com. We are based in Stockholm, Sweden.
If you have questions about this policy or your data, please contact us:
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Email: info@master-playbook.com
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Postal Address: 13 Peel Road, Douglas, IM1 4LP, Isle of Man
2. What We Collect
We collect different types of personal data depending on how you interact with our website.
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2.1. Website Visitors
We collect data from visitors to understand how our site is used and to improve your experience.
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2.2. Account Holders & Customers
When you create an account or make a purchase, we collect the following data to fulfill your order and manage your account.
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2.3. Newsletter Subscribers
We collect data from those who opt-in to our newsletter.
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2.4. Support Requesters
When you contact us for support, we collect the following data to assist you.
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3. Why and How We Use Data
We use your data for the following purposes:
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To operate and fulfill orders: To process your purchases, deliver your e-books, and manage your account.
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For fraud prevention: To protect against fraudulent transactions and unauthorized access to accounts.
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For analytics and business improvement: To understand how our services are used and to improve our website and products.
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For marketing: To send you promotional emails, but only with your consent or where we have a legitimate interest.
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For compliance: To meet our legal obligations and resolve disputes.
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For security: To secure our website and systems against malicious activity.
3.1. Lawful Bases for Processing (GDPR/UK GDPR)
4. Cookies and Similar Technologies
We use cookies and other tracking technologies to provide, secure, and improve our services.
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Strictly Necessary Cookies: Essential for the website to function (e.g., adding an item to your cart). These do not require consent.
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Functional Cookies: Allow the website to remember your preferences (e.g., your language or account login).
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Analytics Cookies: Help us understand how visitors use our site, which pages are most popular, and how to improve our content.​
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Advertising Cookies: Used to deliver relevant ads to you on other sites.​
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We obtain your consent for non-essential cookies via a cookie banner provided by Shopify. You can change your cookie preferences at any time via the consent platform link, which can be found in our website footer.
5. Analytics and Advertising
We use third-party tools like Google Analytics to understand website traffic and Meta Pixel for advertising effectiveness. You can opt out of data collection by these services by adjusting your browser settings, installing browser add-ons, or using the opt-out links on their websites.
6. Email Marketing and Newsletters
We will only send you marketing emails and newsletters if you have given us explicit consent to do so. Every marketing email we send includes a clear and easy-to-use unsubscribe link. Once you unsubscribe, we will no longer send you marketing communications, but we may still send you non-marketing, transactional emails related to your purchases or account.
7. Data Sharing and Processors
We share your data with third-party service providers who assist us in operating our business. These providers act as data processors under our instructions and are bound by contracts that require them to protect your data
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Payment Processors: Stripe Card Payments and Revolut Pay handle your payment information securely.
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Hosting and CDN Providers: To host our website and ensure fast delivery of content.
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Email Service Providers: To send transactional and marketing emails.
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Customer Support Tools: To manage and respond to your support requests.
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Analytics Services: Google Analytics/Meta Pixel as described above.
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We will not sell your personal data to any third party.
8. International Data Transfers
Our service providers may process your data outside of your country of residence. If we transfer your data from the European Economic Area (EEA), the United Kingdom (UK), or Switzerland to a country without a comparable level of data protection, we use appropriate safeguards, such as Standard Contractual Clauses (SCCs) or the UK's International Data Transfer Agreement (IDTA), and implement additional security measures where needed.
9. Data Retention
We only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements.
10. Security Measures
We implement reasonable administrative, technical, and organizational security measures to protect your personal data from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include data encryption, secure servers, and access controls.
11. Your Rights
You have certain rights regarding your personal data. To exercise any of these rights, please contact us at info@master-playbook.com]. We may need to verify your identity before processing your request.
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EU/EEA & UK (GDPR/UK GDPR)
You have the right to:
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Access: Request a copy of the personal data we hold about you.
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Rectification: Correct inaccurate or incomplete personal data.
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Erasure: Ask us to delete your personal data in certain circumstances.
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Restriction of Processing: Request that we limit how we use your data.
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Objection: Object to our processing of your data based on legitimate interests.
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Data Portability: Receive your data in a structured, machine-readable format to transfer to another service.
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Withdraw Consent: At any time, withdraw your consent for any processing we do based on your consent.
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Complain: Lodge a complaint with a supervisory authority if you believe your rights have been violated.
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United States (California - CCPA/CPRA)
If you are a California resident, you have the right to:
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Know: Request information about the personal data we have collected, used, and shared about you.
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Delete: Request the deletion of your personal data.
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Correct: Request the correction of inaccurate personal data.
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Opt-Out of Sale/Share: We do not sell or share your personal data for cross-context behavioural advertising.
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Limit Use of Sensitive Personal Information: We do not collect sensitive personal information.
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You can submit a request by contacting us at info@master-playbook.com.
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Canada (PIPEDA)
You have the right to access your personal data and to challenge its accuracy and completeness. We will correct or amend your data as required.
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Australia (Privacy Act)
You have the right to access and seek correction of your personal information. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC)
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Brazil (LGPD)
You have the right to access, correct, delete, and request the portability of your data. You can also withdraw consent and request information about public and private entities with which we have shared your data.
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Singapore (PDPA)
You have the right to access and correct your personal data. You can also withdraw your consent for us to collect, use, or disclose your personal data.
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Thailand (PDPA)​
You have the right to access, rectify, or request the erasure of your personal data. You may also object to processing, request data portability, and withdraw consent.
12. Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children under this age. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately. Note for US Residents: Our services are not intended for children under 13, in compliance with the Children’s Online Privacy Protection Act (COPPA).
13. Automated Decision-Making and Profiling
We do not use your personal data for automated decision-making or profiling that would have a legal or similarly significant effect on you.
14. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you by posting the new policy on our website and updating the "Last Updated" date.
15. Contact Information
For privacy-related inquiries, please contact us at:
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Email: info@master-playbook.com
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Postal Address: 15 Peel Road, Douglas, IM1 4LP, Isle of Man
We will respond to your request within a reasonable timeframe, typically within 30 days.
Refund Policy
Last Updated: September 16, 2025
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Our goal is to ensure you are satisfied with your purchase. However, because our products are downloadable digital e-books, all sales are generally final once the product has been successfully delivered. This policy explains the specific circumstances under which we may issue a refund.
Table of Contents
3. When Refunds Are Not Allowed
4. Re-delivery and Download Limits
1. General Eligibility
All sales of downloadable e-books are final. A refund will only be considered in the specific, limited circumstances outlined below. This policy does not limit your statutory rights under consumer protection laws.
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EU/UK Digital Content Withdrawal Right
The right to withdraw from a purchase and receive a refund within 14 days, as defined in EU and UK consumer law, does not apply to the supply of digital content once the download has begun.
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At checkout, you will be asked to provide explicit consent and acknowledge the following:
"I understand that by clicking "purchase" and initiating the download of my digital e-book, I am waiving my right to cancel this order and receive a refund under the EU/UK Consumer Contracts Regulations."
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By agreeing to this, you confirm that you will lose your right of withdrawal once the digital content is delivered.
2. When Refunds Are Allowed
You may be eligible for a refund only in these specific cases:
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Duplicate Purchase: You accidentally purchased the same e-book more than once and notified us within 30 days.
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Corrupt or Defective File: The e-book file is corrupt, damaged, or unreadable, and we are unable to provide a working replacement after verification by our support team.
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Misdescribed Product: The e-book's content is materially and demonstrably different from its description on our website.
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Technical Delivery Failure: You did not receive the download link or the e-book file due to a technical error on our part, and we are unable to resolve the issue.
3. When Refunds Are Not Allowed
Refunds will not be issued for:
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Change of Mind: You simply no longer want the e-book after it has been downloaded.
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Completed Download: The e-book was successfully delivered to you, and you did not encounter any of the issues listed in Section 2.
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Lack of Suitable Software: You do not have the necessary software to open and view the file (e.g., a PDF reader).​
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Abuse or Misuse: Repeated refund requests or a pattern of behaviour that suggests fraudulent activity or a violation of our Terms of Service.
4. Re-delivery and Download Limits
If you lose your e-book file or the download link expires, we may provide a re-delivery.
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You are entitled to a fresh download link within 30 days of your purchase.
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There is a download limit of three attempts per purchase.
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To request a re-delivery, contact us at info@master-playbook.com with your order number.
5. How to Request a Refund
To request a refund, you must contact us at info@master-playbook.com within 30 days of your purchase.
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Please include the following information in your request:
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Your full name and the email address used for the purchase.
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Your order number.
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A clear and detailed explanation of why you are requesting a refund, including any relevant evidence (e.g., screenshots of a corrupt file).
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We will review your request and respond within a reasonable timeframe, typically within 5-7 business days.
6. Payment Processing for Refunds
If a refund is approved, it will be processed and credited back to your original payment method. The timing of the credit appearing on your statement is subject to the policies of your payment processors Stripe Card Payments and Revolut Pay and financial institution.
7. Regional Addenda
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Australia (Australian Consumer Law): Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
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Brazil (LGPD): When processing refund requests, we will handle your personal and financial data in accordance with the LGPD.
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United States (California): This policy does not limit any rights you may have under California law, including the Consumer Legal Remedies Act.
8. Abuse Prevention
We reserve the right to refuse a refund or to suspend an account if we detect a pattern of refund abuse, fraud, or misuse of our services.
9. Contact Information
If you have any questions about our refund policy, please contact our support team at info@master-playbook.com.
Terms of Service
Last Updated: September 16, 2025
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Welcome to Master Playbook! These Terms of Service ("Terms") govern your use of the website https://www.master-playbook.com and the digital e-books and services offered by Master Playbook. By accessing or using our website, you agree to be bound by these Terms.
Table of Contents
1. Introduction and Acceptance
6. Prohibited Conduct and Acceptable Use
1. Introduction and Acceptance
These Terms form a binding legal agreement between you and Master Playbook. Your access to and use of our website is conditioned on your acceptance of and compliance with these Terms. By using our services, you also agree to our Privacy Policy and Refund Policy, which are incorporated into these Terms by reference.
2. Accounts
To purchase e-books, you may need to create an account. You agree to provide accurate and complete information when you create your account and to keep your login credentials secure. You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate your account at our sole discretion if we suspect a violation of these Terms.
3. Digital Goods License
When you purchase an e-book from Master Playbook, we grant you a limited, non-exclusive, non-transferable, and revocable license to download and view the e-book for your personal, non-commercial use only.
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You may not:
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Redistribute, sell, rent, or sublicense the e-book.
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Share the e-book with others or make it publicly available.
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Upload the e-book to any file-sharing or public server.
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Modify, adapt, translate, or create derivative works from the e-book.
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Remove any copyright or proprietary notices.
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This license permits use on a limited number of personal devices, such as computers, tablets and mobile phones devices. The e-book may include watermarks or digital rights management (DRM) to protect our intellectual property.
4. Orders, Pricing, and Taxes
All prices are listed in the currency displayed on the website. We may change prices at any time without prior notice. The price charged for a product will be the price in effect at the time the order is placed. You are responsible for any local taxes, including VAT, GST, or sales tax, that may apply to your purchase. We reserve the right to refuse or cancel any order at our sole discretion.
5. Delivery of Digital Goods
Upon successful payment, a download link will be provided to you. This link will be available for a limited time, typically a period of seven days. It is your responsibility to download and back up the e-book file promptly. Our re-download policy is detailed in our Refund Policy.
6. Prohibited Conduct and Acceptable Use
You agree not to use the website to:
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Violate any applicable law or regulation.
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Engage in any form of scraping, data mining, or automated data collection.
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Reverse engineer, decompile, or disassemble any part of the website or its content.
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Test the security of our website or attempt to gain unauthorized access to our systems.
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Transmit viruses, malware, or other harmful code.
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Reproduce, duplicate, copy, or resell any part of our services or e-books in violation of the license granted in Section 3.
7. Intellectual Property
All content on the website, including text, graphics, logos, and e-books, is the property of Master Playbook or its content suppliers and is protected by copyright and other intellectual property laws. All trademarks and logos are the property of their respective owners.
8. Third-Party Services
We use third-party services, such as payment gateways Stripe Card Payments and Revolut Pay, to facilitate our services. We are not responsible for the privacy practices, content, or actions of these third parties. Your use of these services is subject to their respective terms and policies.
9. Disclaimers
The website and all e-books are provided on an "as is" and "as available" basis. Master playbook makes no warranties, express or implied, and hereby disclaims all other warranties, including without limitation, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
The content of our e-books is for informational and educational purposes only and does not constitute professional advice. We do not guarantee any specific outcomes or results from the use of our e-books.
10. Limitation of Liability
To the fullest extent permitted by law, in no event shall master playbook be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party; or (c) unauthorized access, use, or alteration of your content or information.
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The total liability of Master Playbook for any claim under these Terms is limited to the amount you paid us for the e-book.
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Note: Nothing in this limitation of liability shall exclude or limit our liability for death or personal injury caused by our negligence or for fraud.
11. Indemnification
You agree to indemnify and hold harmless Master Playbook, its affiliates, and their respective officers, directors, and employees, from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your use of the website or your violation of these Terms.
12. Governing Law, Venue, and Disputes
These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Stockholm, Sweden. - (Isle Of Man…?)
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Optional Arbitration Clause: At our sole discretion, we may require any disputes to be resolved by binding arbitration. You and Master Playbook each agree to waive the right to a trial by jury or to participate in a class action.
13. Changes to Terms
We may revise these Terms at any time. We will notify you of any changes by posting the new Terms on this page. Your continued use of the website after any changes constitutes your acceptance of the new Terms.
14. Termination
We may suspend or terminate your access to the website or your account at any time, for any reason, including for a breach of these Terms. Upon termination, your license to use the e-books ends, and you must destroy all copies of the e-books in your possession.
15. Contact Information
If you have any questions about these Terms, please contact us at:
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Email: info@master-playbook.com
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Postal Address: 13 Peel Road, Douglas, IM1 4LP, Isle of Man
We will respond to your inquiry within a reasonable timeframe.
